Does your title company…

1. Serve the Client?  A title company must create a culture which listens to, understands and serves your needs.  As a client, you will look to the title company and its representatives to take a leadership position and assure you the deal will get done.  A title company who lives up to this expectation will provide clients with a well organized, professional, and planned settlement process to make them feel good about the transaction.  
2. Communicate Effectively?  Good communication is a critical element to success in any business.  With the stress and emotion associated with a real estate transaction, your title company must commit to keep you fully informed…beginning with the manner in which it acknowledges every phone call, email and fax. A title company should encourage you to ask questions prior to, during or after closing.  It should also anticipate questions and ensure all parties are fully informed of the financial details and other requirements related to closing well before the actual closing date.
3. Deliver with a Personal Touch?  You should expect a title company who will create a positive, personal environment for your real estate transaction.  There are many moving parts in any residential closing – they can be extremely complex and evolve constantly.  A title company should clearly explain how it will serve your needs in a personal manner within a strong, yet flexible process.  The result is you will understand your transaction and know it is being managed to meet your personal needs.
4. Predict the Unexpected?  How well your title company plans for your closing will indicate its ability to anticipate pitfalls and deliver in circumstances others might consider unreasonable or unrealistic.  A good title company will have an underlying process which resolves issues proactively and predicts the shifting demands of a real estate transaction.  A title company with good technology support will also be in a better position to anticipate and resolve issues through instant updated status reporting and immediate access to all relevant transaction information. 
5. Deliver with Excellence?  It’s our motto and philosophy.  Any title company should strive to provide you with a sense you are part of a well organized, professional, and planned closing process.  Simply put, the manner in which a title company serves its clients will allow you to feel good about the transaction.  A title company who can deliver with excellence will result in a satisfied client and referrals for real estate professionals to help everyone grow their business.

These five elements ensure Trust Title Company works for our clients…and not the other way around.  We invite you to contact a representative of our winning team to learn more about our residential or commercial closing processes and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of national title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the U.S.

 The survey is an invaluable resource to help our clients and their customers understand who we are, where we are going, and what we care about.  The following benefits explain in more detail how the Trust Title Company post loan closing survey turns the wisdom of our customers into the secret of success – referrals – for Trust Title Company and our Real Estate Professionals’ partnerships.

1.  Perspective
We all gain from any opportunity to be more effective through self-awareness and self-understanding.  For a title company, that kind of focus is difficult during the mortgage closing and escrow process. 

Trust Title Company and our lender client relationships look to the post-closing survey as a perfect chance to stop the engines and take a good hard look at what’s really going on with the customer.  After all, what we think about ourselves as a company does not matter, its what the customer thinks.  The post-closing survey is the ideal chance for Trust Title Company and our lender clients to stop, listen and learn how each customer feels about their relationships.  

2.  Invaluable Feedback
The Trust Title Company post-closing survey goes beyond proper perspective.  It also provides useful data to track the progress of Trust Title Company and our lender partnerships in multiple facets of the closing process.  The survey is a resource for credible and reliable data vs. what we want to hear.  It will help determine which actions will improve customer service and areas where we are in need of improvement.  Our lender clients find the survey very useful as a benchmark to compare their services to competitors. 

We also use the survey to compare our results with other companies.  Trust Title Company works together as a team and the post-closing survey is a tool to hold ourselves accountable and run better as a whole. 

3.  Customer Referrals
At the end of the day, if they like you, they will want to stick with you…and if they stick with you, they will recommend you!  This is a relationship business and customer loyalty leads to referrals for Trust Title Company and our lender clients. 

Our goal is to create a culture where we listen and our clients and customers love to do business with Trust Title Company.  A post-closing survey is our roadmap to stop, listen and learn what keeps them coming back and which actions will improve customer service.  The post-closing survey also allows Trust title Company and our lender clients to address problems before they affect customer retention.  It is our constant reminder to see Trust Title Company through the eyes of the customer as we grow and evolve in the current real estate climate.

The features of the Trust Title post-closing survey are designed to ensure our closing and settlement process works for our clients and their customers…and not the other way around.  We invite you to contact a representative of our winning team to learn more about our post-closing survey and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the U.S.

Title insurance is purchased at the closing of a real estate transaction for the benefit of the purchaser but the cost may be paid by the buyer, the seller, or both, depending on the jurisdiction.   Lenders obtain title insurance to protect them from defects in the title which were not discovered by a title search.  For a nominal, one-time fee, a new homeowner can also purchase owner’s title insurance to protect his or her interest in the property.  Should a problem arise, the title insurer is responsible for legal damages to protect the lender and new homeowner.

The benefits of title insurance include…

• Transactions will close quickly and more efficiently
• A one-time charge which can save money over time
• It protects against loss or damage as a result of defect in title ownership
• It protects against matters which could not be found or discovered in public records
• It protects against mistakes made during a title search
• Peace of mind

Put simply, title Insurance will protect your title and your ownership rights from claims which may result in great financial loss.  We invite you to contact a representative of our winning team to learn more about title insurance, including the kinds of title insurance policies available, and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the U.S.

1. Serve our Clients.  Part of the Trust Title Company culture is to listen to, understand and serve the needs of the parties to a real estate transaction.  We provide our clients with a well organized, professional, and planned settlement process to make them feel good about the transaction.  No matter how complex or simple, we help the parties understand all the paperwork which is common to most closings.  We explain transaction title insurance, Goodfaith Estimate charges, and other particulars while our primary focus is the needs of our clients.
2. Communicate Effectively.  Trust Title Company makes a guaranteed commitment to keep every party fully informed in any closing transaction…beginning with the timely and customer friendly manner we respond to every phone call, email and fax. We have dedicated representatives available prior to, during or after closing to resolve questions.  We also realize the closing table is no time to tell someone what they are expected to provide in order to complete the transaction. We make sure the parties are fully informed of the financial details, understand the HUD1, and other requirements related to closing well before the actual closing date.
3. Predict the Unexpected.  Creative problem solving depends on a process which allows Trust Title Company to gather information and resolve issues proactively and predict the shifting demands of a real estate transaction. We lean heavily on our technology for instant updated status reporting and access to all relevant transaction information for prompt issue resolution.  Our support of forward planning positions Trust Title Company to anticipate pitfalls and deliver in circumstances others might consider unreasonable or unrealistic.
4. Process with a Personal Touch.  There are many moving parts in any residential closing transaction – they can be extremely complex and evolve constantly.  Trust Title Company delivers consistent service by utilizing knowledge within a strong, yet flexible process. Our process is a plan for what we want to accomplish and how we intend to accomplish it.  Each core function within the process is enabled by a flexible and consistent approach delivered in a personal manner.  The result is the parties know their transaction will be managed to meet their personal needs.

Trust Title Company ensures our company works for our clients…and not the other way around.  We invite you to contact a representative of our winning team to learn more about our residential closing process and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of national title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the U.S.

Our order tracking system provides clients with 24/7 access to all information relevant to their real estate transaction.  Information specific to each file is constantly updated and housed in a centralized secure location for clients to access, download and review whenever they need it.  All necessary tools are at their fingertips to promote the highest level of customer satisfaction and convenience.

Some Features of our web based order tracking technology:

• 24/7 access to file information
• Integration with unique Client expectations or concerns
• Online order tracking and management tools
• Instant download and review of closing documents
• Efficient extraction of valuable customer information

The Trust Title order management process brings customer service to new levels by delivering all aspects of a real estate transaction to clients in a manner which best serves their needs.  We invite you to contact a representative of our winning team to learn more about our order status tracking process and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the nation in locations that put our customers first.

FREE Web Training Workshops

Trust Title has partnered with Web marketing powerhouse 360 Web Expeditions to produce an exciting series of free webinars designed to help real estate agents harness the power of the Internet.  It is no secret that 80% of consumers search for information online.  The Internet is an exciting and challenging arena for real estate agents to master as a critical component of their marketing strategy.

Trust Title is committed to inspire, train, and help coach Real Estate Professionals to succeed online. Driving traffic to your website, creating an online presence will generate new exposure for your listings and give you new leads for future sales.  Visit our Web Training Workshops page, and register for our next free training session.

Our goal at Trust Title Company is to provide our clients and their customers with excellent customer service.  Often that goal is achieved simply by ensuring our customers save money at the settlement table by providing them with a preliminary snapshot of title related fees and charges early in the process.

The title related fees and charges provided by our Fee Calculator mean no unpleasant surprises at the settlement table.  The Fee Calculator is an internet based system which provides clients and customers with a convenient estimate of legal costs, including title insurance premium and recording fees, they are likely to incur for closing services on single family residential property.  The fees become final after review of supplemental documentation, including a previous owner’s title insurance policy and a lender commitment for any new loan transaction.  Our title quotes do not stop there…Trust Title Company continues to provide updated closing cost information as we receive it from third parties throughout the pre-closing process.

Our lender clients rely on the Fee Calculator to ensure their Good Faith Estimate accurately reflects title costs and charges associated with the transaction.  Customers rely on it to compare fees they would be charged elsewhere and ensure they save significantly at closing by using Trust Title Company.  Customers may also find it helpful to review our internet based interactive HUD to better understand what certain charges represent on the estimate.  Our customer representatives are also available to answer any questions and help ensure the quote of title fees and charges accurately reflects customer needs.

The Trust Title Company Fee Calculator is an invaluable resource for our mortgage professional clients and their customers. The Fee Calculator permits Trust Title Company to provide excellent customer service and ensure our clients and their customers are satisfied at settlement.  We invite you to contact a representative of our winning team to learn more about our Fee Calculator and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of national title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the nation in locations that best serve our customers.

Web Training Workshops

Trust Title has partnered with Web marketing powerhouse 360 Web Expeditions to produce an exciting series of free webinars designed to help real estate agents harness the power of the Internet.  It is no secret that 80% of consumers search for information online.  The Internet is an exciting and challenging arena for real estate agents to master as a critical component of their marketing strategy.

Our first event titled Twitter- Gimmick or Goldmine, will teach real estate agents how to gain more contacts, farm more effectively, and start more conversations… for free using Twitter.  

There is no cost for this exclusive Webinar event, however, you must Register in advance to attend.  This Webinar is limited to the first 1000 registrants, so register now!

Download a PDF Brochure for this event

Realtor Twitter Webinar

Our technology delivers unmatched speed, reliability and ease-of-use through the design and usability of our online order submission process. Our order entry team ensures the process is custom designed to integrate with our lender client objectives and software systems to allow seamless, one-touch order online submissions. We also tailor our technologies to address needs of those clients who prefer to place orders by fax or email.

Once an order is entered, we provide our clients and their customers with 24-hour access to the highest level of satisfaction, innovation and convenience within a secure and private order tracking system. We provide instant updated status reporting and access to all relevant loan transaction information. This means we can communicate with all the necessary tools at our fingertips for prompt issue resolution.

Some Features of our Order and Tracking Technologies:
• Custom designed order upload interface
• Integration with unique Client expectations or concerns
• Orders through online order submission, fax or email
• Email order confirmation
• Online order tracking and management tools
• Extraction of valuable customer information with ease

The Trust Title order submission and order management process is designed to incorporate next generation technologies specifically to ensure our process works for our clients…and not the other way around. We invite you to contact a representative of our winning team to learn more about our order submission process and other unique aspects of the Trust Title Company team.

Trust Title Company is a new breed of title and settlement service provider for real estate closings and comprehensive loss mitigation solutions. The firm conducts title searches and closes real estate settlements across the U.S.

These five simple, yet essential, keys to success help Trust Title Company strive to exceed the expectations of our clients and the parties to every commercial real estate transaction. 

Five Keys to a Smooth Commercial Real Estate Closing

1. Deliver a Flexible and Disciplined Process.  There are many moving parts in any commercial closing transaction – they can be extremely complex and evolve constantly.  Trust Title Company delivers consistent service by utilizing knowledge within a strong, yet flexible process.  Our process is a plan for what we want to accomplish and how we intend to accomplish it.  Each core function within the process is enabled by next generation technologies and a flexible and consistent approach to a commercial closing transaction is the result – so the parties know their transaction will managed in a flexible and disciplined manner.
2. Serve The  Clients.  Trust Title Company culture is extreme in its focus to listen to, understand and serve the needs of our clients and their customers.  This culture is sustained by our next generation technology which allows us to carefully tailor systems and procedures to support the unique demands of any commercial real estate transaction. 

   Our clients look to Trust Title Company and its representatives to take a leadership position in its assurance that the deal will get done.  Our culture demands we do just that – we don’t just “try” to close a complex commercial real estate transaction, we commit to its success.

3. Anticipate the Unexpected.  Our Trust Title Company team leans on the strength of our processes and technology to anticipate and proactively address potential obstacles present in any commercial closing transaction. 

   That sounds simple, but creative problem solving depends on a process which allows us to gather information and resolve issues proactively and predict the shifting demands of a commercial closing transaction. Our support of forward planning positions Trust Title Company to anticipate pitfalls and deliver in circumstances others might consider unreasonable or unrealistic.

4. Communicate Effectively.  Trust Title Company makes a commitment to keep every party fully informed in any commercial closing transaction…beginning with the timely and customer friendly manner we respond to every phone call, email and fax.  We lean heavily on our technology for instant updated status reporting and access to all relevant loan transaction information. 

   This means we can communicate with all the necessary tools at our fingertips for prompt issue resolution.  No matter how complex or simple a commercial closing transaction, our consistent communication of transaction details dramatically improves the commercial closing process. 

5. Deliver with Excellence.  It’s our motto and our philosophy.  The Trust Title Company team together strives to provide our clients with a sense they are part of a well organized, professional, and planned commercial closing process. 

   Simply put, the excellent manner in which we serve our clients allows them to feel good about the transaction.  This results in repeat business and more referrals for our clients to help everyone grow their business.

The personal touch of the Trust Title Company commercial closing process is designed to incorporate the above key elements specifically to ensure our commercial closing process works for our clients…and not the other way around. 

We invite you to contact a representative of our winning team to learn more about our commercial closing process and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the U.S.

Raising The Bar For Customer Service and Convenience
Trust Title Company sets the standard for closing complex real estate transactions nationwide in a manner which exceeds the expectations of every party to the closing.  The transaction and our reputation may not get a second chance!  We serve our clients at their home, office or other settlement location….but we do not stop with this convenience.  The Trust Title Company telephone closing process means we are present to serve both in person and by phone at each closing. 

Our nationwide closings include a representative from our network of professional and courteous notary publics in attendance for loan document execution.  At the same time, our clients and the notary public are in direct contact with one of our phone closers.  Our telephone closers act as a third set of eyes to review, discuss and explain mortgage transaction documents.  This means our clients are in touch with Trust Title Company staff who are intimately familiar with all aspects of the transaction. 

Loan Closing By Telephone, How it Works
The telephone loan closing process brings our company to our clients.  The Trust Title Company telephone closer is best positioned to access all relevant loan transaction information and parties during the closing for prompt issue resolution.  All potential questions are resolved through the notary or the phone closer.  In certain circumstances, the phone closer may even reach out to third parties to request they join the closing if necessary…all with the goal to make the mortgage closing process work for lenders and real estate agents.  No matter how complex or simple the mortgage closing, continuity of access to transaction details gained through the settlement process promotes a successful closing.

That isn’t all…our telephone closing process goes beyond our commitment to ensure the transaction is fully understood by our client.  The phone closer also brings another level of comfort to the client at closing.  The phone closer and the notary working together provide our clients with a sense they are part of a well organized, professional, and planned mortgage closing process.  Few services in life provide consumers with two resources at once to treat them this fairly and with such respect.  This feeling is accentuated by the fact that the client may be sitting in the comfort of their very own living room. 

Set Yourself Apart From Your Competition
The personal touch of the Trust Title Company telephone mortgage closing process is designed and functions specifically to ensure our process works for our clients…and not the other way around.  We invite you to contact a representative of our winning team to learn more about our telephone closing process and other unique aspects of the Trust Title Company team. 

Trust Title Company is a new breed of title and settlement service provider for real estate closings and comprehensive loss mitigation solutions.  The firm conducts title searches and closes real estate settlements across the Untied States.

The quick answer to that question is flexibility.  Our philosophy is to integrate the best of the tried-and-true with modern efficiencies enabled by next generation technology coupled with an extreme culture focused on serving the needs of our clients and customers.

“Sounds great, but how can Trust Tile Company grow my business”.   Simply through the excellent manner that we serve you and your clients.  Our goal is for your clients to feel good about each and every transaction.  This results in repeat business and more referrals for you.

How do we do this?

A. Our Technology
The Trust Title Company website is a great place to start.  We offer online title and services ordering through our secure transaction server, coupled with instant-updated pipeline and status reporting.

The Trust Title website also provides great information about our title and settlement services for your clients, including a unique interactive HUD-1 that explains each line item.

B. Our Pre Settlement Process
Trust Title’s RapidQuotes platform provides you with a detailed title service quote for your specific transactions.  Money is a key concern in today’s economic environment and the RapidQuotes platform is a great tool that sharpens the pencil to deliver a competitive quote for our title services.

C. Our Settlement Process
What works best for the customer?  Trust Title offers the utmost in flexibility when it comes to serving both customers and clients.  Our agents are prepared to provide settlement services in our office, your office, or the client’s home or office- at a time that is convenient to all parties. 

In addition to delivering unprecedented convenience and flexibility in scheduling, we also take the time necessary with all parties to ensure that questions are answered, and any concerns are satisfactorily addressed.

D. Our Post Settlement Process
It is all about communication and exceeding expectations.  Customers are sent an email from their Trust Title representative to inform them when their customers have closed.  Afterwards, Trust Tile conducts a unique post-settlement customer experience interview so we can ensure that we’ve done our job well. 

Again, our goal is for customers and clients to feel good about each and every transaction.  We’ll share the results of each interview with you and be fully transparent as we work to earn your trust and future business.